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Managed services are offered for all private cloud - virtual private datacenter (VPDC) clients. The client can choose to manage their own cloud at their discretion but it is recommended that our highly skilled and proactive management team handles your management needs so you can spend more time working on what really matters!
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Help Desk
Help Desk is broken out into four levels of support, Bronze, Silver, Gold and per client SLA. Our help desk services provide comprehensive issue management. Help desk ticket creation can be accessed via our web portal or phone call.
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Level
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Description
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Monthly Fee
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Setup
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 Bronze |
Specifically designed for Cloud 1 includes 8 hours of telephone support per month and is applicable to all severity levels of support. |
$400 |
Free |
| 8:00am - 4:30pm PT Monday - Friday. Web-based and phone call tickets may be placed out of hours. Resolution will not begin until normal working hours. |
 Silver |
Designed for the Cloud 2 VPDC and includes 12 hours of telephone support per month and is applicable to all severity levels of support. |
$700 |
Free |
| 8:00am - 4:30pm PT Monday - Friday. Web-based and phone call tickets may be placed out of hours. Resolution may begin during off hours but not guaranteed to begin until normal working hours. |
Gold |
Meets the Enterprise needs of the Cloud Pi VPDC includes 16 hours of telephone support per month and is applicable to all severity levels of support. |
$1200 |
Free |
| Tickets that are submitted at this level will be placed in queue for the next available service technician. |
| Custom |
Right Servers is committed to using all commercially reasonable efforts to provide comprehensive Service Level Monitoring to our clients on a monthly basis. Everything from data replication services, backups, guaranteed Help Desk ticket call back times and Disaster Recovery programs can be implemented. The Right Servers SLA provides our customers the ability to have highly available services in the cloud. |
Contact Us |
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Managed Services Include
| Level 1 - Capture issue and solve minor system administrator tasks |
- Ticketing
- Password reset
- User management
- Basic issue resolution
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| Level 2 - Diagnosing issues to resolve system problems. This level includes non-reboot configuration changes by subject matter experts but does not include AppLogic system description modification. |
- Database management
- Unix / Linux / Windows Server systerm administration
- Network administration
- Application specific issue resolution
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| Level 3 - Installation of patches as well as configuration changes that require system/cloud reboot. This includes Applogic system description modification. |
- OS patches, updated and upgrades
- Application updates and upgrades
- Cloud - VPDC level hotfixes
- Server and Cloud - VPDC level reboots
- Data center hardware issue resolution
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Additional Fees (as requested by the client)
| Monthly Variable Service Costs |
Cost
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Setup |
| Backup Services - Off-site storage per month per 100 GB |
$40 |
Free |
Service Tickets - Additional per ticket charge (in excess of the monthly allotted support) per hour
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$95 |
Free |
Right Servers can provide the following list of services on an as needed basis in a statement of work (SOW) based on client needs.
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